How to Contact Support:
RealMed Client Service Center
By phone: 1-877-927-8000
By email: support@realmed.com
Our goal is to provide a superior customer experience by:
- Listening to and understanding your issues or concerns.
- Being sensitive to your needs and the impact that issues have on your organization.
- Facilitating the resolution and communication regarding your issues.
Hours of Operation:
- 8:00 AM to 5:00 PM EST, Monday through Friday.
- Available all holidays (except Thanksgiving, Christmas and New Year’s Day) during normal hours of operation.
- After hours and weekend on-call support available.
Client Service Center Facts:
- Inbound calls are answered on average within 8 seconds.
- Can provide assistance with any questions related to RealMed.
- Work directly with your assigned business team and Client Account Manager to ensure high quality service management and delivery.